BPA also known as Business Automation or Digital Transformation, is the technology-enabled automation of complex business processes. It streamlines the businesses for;
- Achieve Digital Transformation,
- Increase service quality,
- Improve service delivery with a less cost,
It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
In overall, it is a “concept” to bring significant productivity gain at operations. The need comes from an increasing volume on operational transactions which is non-value adding but causes higher and higher operational costs.
It utilizes Robotic Process Automation toolsets for automating business processes. For instance; UiPath, Blue Prism, Automation Anywhere, Nice…If to talk about Intelligent Automation there should be more tools needed like Cognitive Services, Optical Character Recognition tools, Internet of Things and so on.